F&Q Page

CANDOR Logistics has the capability to handle a wide range of cargo types, including but not limited to: General Cargo, Perishable Goods, Hazardous Materials, Oversized and Heavy Equipment, Vehicles, Textiles and Garments, Consumer Electronics, Fragile Items, Retail Goods, Pharmaceuticals and Medical Supplies, Agricultural Products, Livestock, Expedited Shipments, Project Cargo: Specialized handling of unique, large-scale projects, including oversized machinery or infrastructure components. High-Value Cargo, Furniture and Home Goods etc.

Our ability to handle diverse cargo types makes CANDOR Logistics a versatile partner for your transportation needs. Please feel free to contact us for specific inquiries or further details on the type of cargo you need to transport.

Everything from air freight to sea freight, road transportation, and also rail options.

Yes, our company specializes in managing customs clearance and documentation. We streamline the intricate customs procedures for both import and export, ensuring compliance and efficiency. Our experienced team handles the required documentation meticulously, facilitating a smooth and hassle-free process for our clients. We provide comprehensive support to navigate the complexities of customs requirements, ensuring your shipments move swiftly across borders.

Transit times for international shipments can vary based on several factors, including the transportation mode and the destination. Typically, for air freight, shipments can range from a few days to a week for major international destinations. Sea freight, on the other hand, generally takes longer, often spanning several weeks due to the nature of maritime transport and port handling. Road and rail transportation within specific regions can take a few days to a couple of weeks, depending on the distance.

However, it's important to note that these times are general estimates and can be influenced by factors such as customs clearance, weather conditions, route availability, and other unforeseen circumstances. For specific transit times to a particular destination, we recommend contacting our team to receive more accurate and detailed information based on your unique shipping requirements.

If you encounter a delay or issue with your shipment, the first step is to reach out to our customer support team immediately. Our dedicated team is equipped to assist you in addressing and resolving any shipping-related problems. Please contact us with your shipment details and concerns, and we will swiftly investigate the issue, provide updates, and work to find a resolution that meets your satisfaction.

Your peace of mind and the successful delivery of your shipment are our top priorities, and we are committed to resolving any issues efficiently and effectively.

Certainly, we understand the significance of protecting shipments during transit. Our company offers comprehensive cargo insurance options to safeguard your goods against various risks such as damage, loss, or theft during transportation. We provide tailored insurance packages that cater to different shipment sizes and values, ensuring that your cargo is covered adequately based on your specific needs. Our team can guide you through the available insurance options, helping you choose the most suitable coverage for your shipments, offering peace of mind throughout the journey.

At our company, we offer our services globally, catering to a wide array of countries and regions across continents. Some of the key destinations we cover include North America, South America, Europe, Asia, Africa, and Australia. We have an extensive network that spans across numerous countries, enabling us to provide comprehensive logistics solutions to our clients worldwide. For specific details regarding the countries and regions we serve, please feel free to reach out to our team for more information tailored to your shipping needs.

Our company adheres to international regulations and safety standards governing the transportation of goods. There are certain hazardous materials and restricted items that we are unable to handle due to safety, legal, or regulatory constraints. These may include, but are not limited to, explosives, flammable substances, radioactive materials, perishable goods requiring specific temperature controls, live animals, and any items prohibited by international trade regulations.

We prioritize the safety of our team, the cargo, and the environment in line with legal guidelines and industry best practices. If you have specific inquiries about items you wish to ship, please reach out to our team for detailed information and guidance.

To request a quote for our shipping services, please visit our website and navigate to the "Request a Quote" or "Get a Quote" section. You can fill out the online form with details regarding your shipment, including the origin, destination, type of goods, dimensions, weight, and any specific requirements.

Alternatively, you can contact our respective branch‘s customer service team directly via phone or email, providing the necessary shipment details. Our team will promptly assess your requirements and provide you with a tailored quote based on your specific shipping needs.

What sets our company apart from other freight forwarders is our unwavering commitment to customer satisfaction. We believe in going the extra mile to ensure your cargo reaches its destination seamlessly. Our team of experienced professionals combines extensive industry knowledge with a personal touch, offering tailored solutions to meet your specific needs. We pride ourselves on our agility, adaptability, and a track record of consistently delivering on time and within budget.

Your success is our success, and we're dedicated to making your international shipping experience as smooth and efficient as possible.